Al comienzo del 2020, acababa de completar el entrenamiento para lo que sería el trabajo más desafiante de mi carrera. Cada día era un reto. Me tocaba trabajo de alto riesgo y cada interacción tenía la posibilidad que convertirse en un desastre de presa para la empresa tecnológica a la que representaba. Mi puesto caía entre la de un agente de centro de llamadas y gestor de cuentas. Hacía más de 60 llamadas por día, hablando con clientes por todo el país (EEUU), tratando de organizar sus comentarios para apoyar la toma de decisiones para nuestro producto.

Lo que de…

A year ago at the start of 2020, I had just finished training for what would be the most challenging job in my career so far. Every day was high-stakes and every interaction had the potential of turning into a PR nightmare for the Big Tech Company I was representing. My role essentially fell between Call Center Operator and Account Manager. I made outbound calls upwards of 60 times a day, speaking to clients from all over the country and organizing their feedback to help drive some major decision-making.

What I loved was how even though I had to follow…

If 2020 has taught us anything, it’s that our level of productivity does not define us as people. Our worth cannot be measured by any output standard because circumstances can easily change from one day to the next. Surviving this year in history is more than enough for one person. It’s okay, take a moment to celebrate that.

If, however, you need that extra dose of discipline or you’re wondering why your goal of “read more” amounted to you reading books for a few weeks to later picking up a book once in a blue moon, then this post is…

No NDAs were harmed in the making of this post

Tech embodies innovation: out in the physical world, on our devices, in our thinking. A large part of what makes the tech industry so impressive is the fast-faced buzz of excitement for development. It’s the constant desire to push ahead toward a product or a process that hasn’t yet existed in a better, usable form. To accomplish that, you need flexibility. In fact, to successfully build how no one has dared to before, you need a lot of it.

Tech companies need the ability to scrap entire projects in case…