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Elaine Anzaldo

A quick guide on what features are available with the new “Hey Spotify” voice experience

image of a close-up of someone’s hand gripping an android phone with the spotify homepage open. overlayed on top of the image is a line of text that reads, “Hey Spotify, what can I ask you?”
image of a close-up of someone’s hand gripping an android phone with the spotify homepage open. overlayed on top of the image is a line of text that reads, “Hey Spotify, what can I ask you?”
background photo by Fixelgraphy on Unsplash

On April 9, 2021, Spotify announced the release of a new hands-free voice-controlled experience. It’s called “Hey Spotify” and it’s designed to listen to your every request. For the most part.

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If you’re familiar with the format of the voice-controlled experiences of Alexa, Google, or Siri, this is pretty similar — the main difference being that Spotify listens to you only when you have the app open on your phone. …


Fue amor a primera oída

para leer este post en inglés, sigue este enlace :)

Al comienzo del 2020, acababa de completar el entrenamiento para lo que sería el trabajo más desafiante de mi carrera. Cada día era un reto. Me tocaba trabajo de alto riesgo y cada interacción tenía la posibilidad que convertirse en un desastre de presa para la empresa tecnológica a la que representaba. Mi puesto caía entre la de un agente de centro de llamadas y gestor de cuentas. Hacía más de 60 llamadas por día, hablando con clientes por todo el país (EEUU), tratando de organizar sus comentarios para apoyar la toma de decisiones para nuestro producto.

Lo que de…


It was love at first listen.

search bar transposed on top of a smart speaker. text in search bar reads, “my journey into conversation design”
search bar transposed on top of a smart speaker. text in search bar reads, “my journey into conversation design”

A year ago at the start of 2020, I had just finished training for what would be the most challenging job in my career so far. Every day was high-stakes and every interaction had the potential of turning into a PR nightmare for the Big Tech Company I was representing. My role essentially fell between Call Center Operator and Account Manager. I made outbound calls upwards of 60 times a day, speaking to clients from all over the country and organizing their feedback to help drive some major decision-making.

What I loved was how even though I had to follow…


person writing with a pen on loose pieces of paper on a wooden desk
person writing with a pen on loose pieces of paper on a wooden desk
photo credit: Green Chameleon on Unsplash

If 2020 has taught us anything, it’s that our level of productivity does not define us as people. Our worth cannot be measured by any output standard because circumstances can easily change from one day to the next. Surviving this year in history is more than enough for one person. It’s okay, take a moment to celebrate that.

If, however, you need that extra dose of discipline or you’re wondering why your goal of “read more” amounted to you reading books for a few weeks to later picking up a book once in a blue moon, then this post is…


No NDAs were harmed in the making of this post

Sometimes contractors get laptops like in this photo by Marvin Meyer on Unsplash

Tech embodies innovation: out in the physical world, on our devices, in our thinking. A large part of what makes the tech industry so impressive is the fast-faced buzz of excitement for development. It’s the constant desire to push ahead toward a product or a process that hasn’t yet existed in a better, usable form. To accomplish that, you need flexibility. In fact, to successfully build how no one has dared to before, you need a lot of it.

Tech companies need the ability to scrap entire projects in case…

Elaine Anzaldo

Bay Area-based Conversation Designer + Coder 👩🏻‍💻 Perpetually geeking out over Conversational AI

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